- How
do I order? There isn't a order
button.
Please allow us to
Apologize for the inconvenience!
But,
we have found it necessary to take the order buttons off of the front
pages. It is due to some items having color and / or style choices. The
decision was made to prevent any delays & mistakes with orders.
All
you have to
do is:
Simply
Click on Image or the name of the item(s) you would like to order and
the Description and the order control button will appear.
If a order button is not present, most likely the item is "Out of
Stock"
- Do
you accept paypal?
Sorry as of
02-01-07, this option is no longer available. Too many
problems.....
- Do
you ship overseas and where?
We do ship overseas.
See -> Overseas
Shipping Info. <-
Please note: We ship
Via - "USPS" they will not insure all packages to all countries.
We do
not ship orders to Nigeria
&
Taiwan, etc...
- When an item is Marked §§ or (§)
what does it mean?
§§
= :
Special Order Item
This item is a
Special Order item and may take an additional 4 to 8 weeks for delivery.
- Can I request a Catalog to be sent
to me?
Unfortunately we are
still too small of a company to have our own Catalog.
- I would like to
send a list of things to my mom. Do you have a way to make a wish list?
Yes
we do, but... I am working on a better one
Click
Here -> To
Create a wish list
- While placing my order, I tried to
order more of a particular item and at the bottom of the page a note
appeared, stating the item is out of stock or there is only a certain
amount left. How do I get the amount I need??
Sorry for the
inconvenience, but we have a NEW Inventory control system.
You
can request it in the
comment section of the order form or email us requesting it.
If
the item is on Sale or on special, you will be
charged the Regular
Retail Price
for the item.
Please Note: We
can not guarantee
delivery of it.
- I have noticed that you are out of
stock on some items. Can I still order it?
Yes, you can! By,
e-mail or
in the comment section of the order
form.
Please Note: If
the item is on Sale or on
special,
you will be charged the Regular Retail
Price for the item.
The item may not
be available for a while or it may be
discontinued. So, we can not guarantee delivery of it.
- Can I use more then one coupon per
order?
Sorry only one
coupon can be used per order.
- Is
your order form secure?
Yes, no one
can view your important information!
- What credit cards
do you accept?
We accept Visa
and Mastercard.
- Can I pay for my
order by Personal Check?
Yes & No
Please Note: As of 01/26/03,
we are no longer
accepting payments by personal check on Overseas
order or
orders out side of the Continental USA. Absolutely No exceptions will
be made for anyone.
- Regarding Overseas
orders and personal checks, do you
except them?
We apologize,
but as of 01/26/03, we will
only accept overseas orders, under
the condition that the
buyer knows that there will be two separate charges on their credit
card:
Charge #1 for
the items.
Charge #2 for
the shipping.
Sadly
this is due to non payment on orders paid by Money Orders, Cashiers
Check and especially this is due to the shipping industries; Such as
the Post Office and UPS.
Unfortunately,
we are finding, that we are placing the burden of costly shipping on
our customers and feel that they are not getting the highest quality
shipping service that our consumers deserve and are paying for.
Packages
are getting stuck in customs, causing our customers to wait, no matter
how we ship the items. We have found that when we ship items on a 4 to
5 day shipping, these orders are still taking a month to get. We have
also noticed that when the packages are being opened by the customs
agents, they are not being repackaged properly and sadly this can cause
damage. Which is costly to us and an inconvenience on you as a consumer.
As
for our patrons who don't mind the high shipping rates and the wait; We
will be happy to serve you. As long as you know that the shipping
charges are a bit high. But,...
We
can not except orders paid by personal check for overseas orders. Our
bank doesn't allow them and the exchange rate fluctuates to often.
PLEASE, allow us to
apologize for the inconvenience, but if you are unable to pay by credit
card, your order can not be processed.
- Can I send my
order by FAX?
Sorry
this option is no
longer
available
- I would prefer to
send my order by mail, can I?
Yes! The
Best way is to place the order through the store and have our cart send
the order yo us Via Email.
That way if you are wanting items that are
on sale or discontinued we will know that your payment is on the way
and we can set the requested items aside for you. You will be able to
still send us your payment information to us at:
A Child at Heart
Attn.: Order Department
Remember
Please
include:
1. Both Billing and Shipping (if
different) information:
a. Name
b. Complete Address
c. Phone
d. Email Address
2. Include Credit
Card Information:
a. Name on Card
b. Card Number
c. Expiration date
d. Three Digit Code on the back of card
e. Signature (The order form must
be signed)
3. Include the
following for each item you want to
order:
a. Stock #
b. Name of Item
c. Description (Color or Stain Choice
if applicable)
d. Retail Price
e. Special Price (if applies to the
item)
Write the above
information on paper and send it
or Click
Here -> For
a Printable Order Form
Sale and /or
Discontinued items may
not be available and a "REFUND" will be given
- Can I send my
order by Email?
Yes! The
Best way is to place the order through the store and have our cart send
the order yo us Via Email.
That way if you are wanting items that are
on sale or discontinued we will know that your payment is on the way
and we can set the requested items aside for you. You will be able to
still send us your payment information to us at:
Sale and
/or
Discontinued items may
not be available and a "REFUND" will be given
- Can I place a
order by Phone?
Sorry
this option is no longer available
- How long will my
order take to get to
me?
If you live in the
Unite states,
orders may take 10 to 14 (Business days), but in rare occasions it
might take longer.
Please Note: Special Order items may take 14 to
21 (Business days -
Monday through
Friday)
If
you live Outside of the United States, your order will have to go
through customs and it will depend on your local customs office
• If we pay shipping charges, items will be shipped by ground only
& At our discretion.
• During Holidays (Christmas, Tax time), etc... Please allow a fair
amount of
time. We do not Guarantee a delivery date and will not ship over night
for any reason. If you are in a hurry, we asked for at least 3 days for
delivery. There maybe a charge of $20 to $50 for rush orders, this
charge covers priority fees by the shipper.
Please Note: We
reserve the right to refuse service to anyone who is Disrespectful to
us. Demanding Customer's orders will be canceled, with no exceptions or
acknowledgment.
PLEASE LET US KEEP OUR SMILE! ;-)
The Management
- How is your
shipping charge?
All orders shipped within
"The Continental United States"
Note: It will also depend
on the Size and the Shape of the Box, Dollhouse & Display
Boxes will obviously cost more to ship, most are Drop Shipped from our
Suppliers.
* Start
at $ 6.45 for
the first pound
* $ 8.30 for 2
pounds
* $ 10.60 for 3
pounds
* $12.65 for 4
pounds
* $14.45 for 5
pounds
*** Etc...
Please Note: All
Orders over $50.00 will be charged
$1.65 per - $50.00 increments for Insurance.
Also Note: This is
still charged with free shipping
See
Our Policy: On Overseas Orders
before
ordering -
by Clicking on the link below
>
Policy
for Orders outside of the U. S. A.
<
- How long will my
"Back Ordered" Items take?
We have a
New Policy on back ordered items:
1. If your back ordered items that equal less
then $10.00, they will not be shipped
2. But, If
you would still like to receive the back ordered items. We
asked that you email us and request that we send them
when they arrive.
Please Note: A
$0.50
service fee & the appropriate shipping fees will be charged.
3. Back ordered items (Shipped to US
destinations) usually take 2 to 3 Weeks for delivery.
This will also, depend on our suppliers
and the availability of the item.
4. Back ordered items (Shipped outside of
the US) usually take 3 to 4 Weeks for delivery.
This too, will also, depend on our
suppliers and the availability of the item.
Please Note:
If an item(s) takes longer then 1 month
for us to get in stock. The
item will not be shipped.
- Do you sale
Assembled Dollhouses?
Yes & No,
Only the Dollhouses marked assembled.
- What brands of
Miniatures do you carry?
To
see the list
of brands we carry. Click Here
- Do you take
special request orders?
Yes,
we do everything in our power to help you and search for the item(s)
that you are looking for. So,
Please feel free to write us at: dhminis-stuff@yahoo.com
Be Sure to write Miniatures
in the Subject Line.
Please
Note:
It might take a
couple of days to answer your Email
- How come there
is no picture of an item or I can't view it?
The
reason some of the items do not have pictures maybe is due to either,
the items is new or we are trying to save
room
on our server. Most
likely the item
does have a
picture and can be view by opening the description of the item.
- Why did you
cancel my order?
We cancel orders due
to many reasons:
Non
payment in the allotted time:
We
always allow 2 weeks for payments to be made. We will contact you at
least
once to give
you the
opportunity to change your card or allow you to make other
payment arrangements.
Credit
card was declined:
We
will contact you at least once to give you the opportunity to change
your card or allow you to make other payment arrangements
PLEASE LET US
KEEP OUR SMILE!;-)
The Management
- What does it
mean by Special Order Item?
Special ordered
Items are order as needed, they usually take 4 to 8 Weeks for delivery.
Please
Note: On occasion some
Special Order Items may take longer