**** Please Note ****
As of Jan 1, 2009: Sadly Due to Fraudulent orders in the past we have a
"NEW" Shipping procedure. For your protection.
We will no longer allow Separate (Different) Billing and Shipping
addresses. We will only
ship orders to the Billing Address.
**** Also Note ****
We have a "NEW" and Approved Credit
Card Security System. With this system, your Billing Address and the Credit
Card (This will include the "CCV" Code) Information must match 100% with our Merchant's
Credit Card Data System.
If any of it is incorrect the Data System will cause your card to come back
declined & your order will not be processed.
satisfaction is our goal. We will make every attempt to make sure the
products you order will meet your expectations. However, "if you
must return an item":
- All returns must be made within 15 days of
returning an item (s) we asked that you contact us immediately, by
Email. Upon doing so, we will send you the form to fill out to return
with your package. Please
Click Here -> For Return
- Please Note: Failure
to do so may result in us refusal of your package and will not issuing
you a store credit
- Item(s) must be shipped back to us in their original
packages (Un - Open) and in the original shipping box, to
receive an exchanged item(s) or store credit.
- Please enclose a copy of your original invoice & the
filled out return form. With the reason for the return noted.
returns, must be insured. Any Items returned uninsured and
(Unless otherwise stated by your Email or when you call us) will not
be applicable for a store credit or exchanged. Please insure
the package for the cost of your item.
- Example: If
the item(s) Cost $89.00, it must be insured for at least $89.00.
- Shipping and insurance costs to on all returns are at
- "Special Orders" are non refundable and all dollhouse are
subject to a 15% to 25% restocking charge.
Gift Certificates, Catalogs, Books, Videos, All Glues, Paints, Grouts,
Stucco, Mortar, Wallpaper and all shipping charges will not be
refunded, on items returned to us. Especially, due to a change of mind,
(not liking the color, ordering the wrong size, etc...)
- **** Note **** "Dollhouses" are subject to a 30% restocking charge.